Shipping & Delivery
All orders placed on our website will be shipped using DHL Express.
· DHL Express Delivery to US and globally is $12 for all packages and FREE above $100. Delivery time is 1-4 business days depending on your location. Tracking is included with this option and delivery is handled through a DHL agent with the possibility to schedule delivery.
Please note that customs fees are not included in any of our delivery or item prices and we take no responsibility for whether you will need to pay customs or not. Below are some of the most popular countries and the thresholds set for customs free delivery. If your order value is below these figures you do not have to pay any customs.
· Norway: NOK200
· Australia: A$1000
· Canada: $20
· Japan: JPY10000
· Mexico: $50
· New Zealand: NZD400
· Russia: €1000
· Switzerland: CHF200
· Turkey: €75
· USA: $800
From today Norweigian customers do not pay any customs into Norway. This is now included in the price and we make the clearance for you.
· DHL Express Delivery to all of Europe is €12, SEK 80 for all packages and FREE above €100, SEK 800. Delivery time is 1-3 business days depending on your location. Tracking is included with this option and delivery is handled through a DHL agent with the possibility to schedule delivery.
About DHL Express Delivery:
· Next day delivery to many locations around the world, can take up to 3-4 business days in distant areas.
· You may select whether you want the package to be delivered directly to you or if you want it to be delivered to your nearest agent, you will get a notification when the package is ready to be collected. See more about On Demand Delivery below.
· Delivery to inaccessible locations and contingency events may result in longer delivery then specified by DHL during checkout.
About DHL On Demand Delivery:
Within 1 hour from the pickup you get an email or text message informing about the estimated delivery date. You will then receive the following delivery options to choose from:
1. Book on a different day
2. Leave shipment of to neighbor
3. Leave the item in a safe place
4. Deliver the shipment to DHL service point
5. Deliver the shipment to a different address
6. Hold shipment until you have returned from holiday
Returns and Exchanges
Return and Exchange Policy
1. When shopping on forevermybrand.com, you normally have a 100 days Return and Exchange Policy. The count starts from the day you receive the product.
2. The product must be in original condition, not discolored, or damaged and must not be used or washed, all labels must be left on the product. If not it will reduce the value of the goods, you will then not get the entire amount refunded, or lose your right to exchange.
3. When you return the products, ensure that they are properly packed. You are responsible over the package and products until we receive it. We will not accept any packages sent with after-claim.
4. It can take up to 10 business days before we receive and process your return.
5. Cost for return shipment is 12 USD, 12 EURO, 80 SEK paid by the customer.